Shipping Policy 

If you wish to make any changes to your order please email us as soon as possible and we will do our best to accommodate where we can. Please contact us if you have any concerns.

United Kingdom 
2-3 business days / Free 

Europe
Europe 3-5 business days / £ 19.95 

Please note; 
Northern Ireland and Highlands & Islands may take up to one day longer.
Items will not dispatch on UK bank holidays.
Unfortunately for orders outside the UK, you will be responsible for any customs charges, duties or taxes imposed in your country. 
Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. 
If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. The original outward shipping charges are non-refundable. If you receive a refund, the cost of the outward shipping will be deducted from your refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please mark the package clearly on the outside of the carton – “Returning to the Quirky Boutique for refund or exchange”

Returns

Please return to our address below using a reputable tracked & signed for service:
Quirky Boutique Ltd.
Customer Returns
42 Pinchbeck Road Spalding, Lincolnshire PE11 1QF United Kingdom

Once posted please email your order number & the tracking number to hello@quirkyboutiue.uk
Please note that the following items cannot be returned for credit.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery

Refunds
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 to 3 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@quirkyboutique.uk
If you still need help please contact us at hello@quirkyboutique.uk for questions related to refunds and returns.