Return Policy
RETURNS AND REFUNDS
We hope that you will love your order! However, if you change your mind
within the timeframes below, you can return any item in accordance with
our Returns Procedure:
Timeframes for Returns/Cancellations
UK Orders – Goods must be returned within 30 days for any refund of the
Handbag amount and delivery charges. Any returns are free using the
Royal Mail UK returns label found inside the box.
EU-Orders – Goods must be returned within 30 days for any refund of the
Handbag amount and delivery charges. Unless the goods are returned due
to being faulty or incorrect, the cost of the return is non-refundable, and 3
Love Hearts reserves the right to arrange collection; in this case, the
customer will be totally responsible for the collection charges. If you are
returning the goods due to being faulty or incorrect, please get in touch
with us at orders@3lovehearts.co.uk
Non-EU Orders: All goods must be returned within 30 days for any refund
of the Handbag amount and delivery charges. Unless the goods being
returned are due to being faulty or incorrect, the cost of the return is non-refundable, and 3 Love Hearts reserves the right to arrange collection; in
this case, the customer will be totally responsible for the collection
charges. If you are returning the goods due to being faulty or incorrect,
please get in touch with us at orders@3lovehearts.co.uk
Here’s what you need to do:
• Handbag products that are getting returned must be unused in
their original packaging, including dust bags (where applicable) and
any labels.
• You can return any unwanted products during the first 30 days
using one of the methods set out on your dispatch note – you can i)
tick the refund or replacement tab and select the reason for
returning the item by selecting a reason code listed next to the
item/items you want to return and send the completed dispatch
note back to us alongside the unwanted product, or ii) make use of
the cancellation form that we sent across to you with your order
confirmation (and that we are obliged to make available to you
under consumer legislation) by completing and returning this form
to us, again alongside your unwanted product – you can find a copy
of the cancellation form here, too. In returning the item, we must
know your details, the order number it relates to, and whether you
want a refund or a replacement. Without these details, we cannot
take the action you want.
• Put the product with the completed dispatch note/cancellation form
inside the box and send it to 3 Love Hearts, 3 Love Hearts Website
Returns Department. 3 Love Hearts + Big Yellow Self Storage, 120-170
Stewarts Road, London, SW8 4UB, United Kingdom.
• For orders outside the UK, we strongly recommend using recorded
delivery, registered post or another secure delivery method from a
reputable carrier; also, retain the receipt only until you have received
credit for the returned Handbag items. Please affix the free Royal
Mail returns label for orders within the UK.
If you return your product in line with the Timeframes and Returns
Procedure above, we will:
• Refund the customer the price you paid for the Handbag. However,
please note that we are permitted by law to reduce your refund to
reflect any reduction in the value of the goods if this has been
caused by your handling them in a way which would not be
permitted in a shop (e.g., products being returned must be treated
in line with point 1 of the Returns Procedure above). If we refund you
the price paid before we can inspect the goods and later discover
you have unacceptably handled them, you must pay us an
appropriate amount.
• Refund any delivery costs you have paid to receive your order.
Although, as permitted by law, the maximum refund will be the
costs of delivery by the least expensive delivery method we offer
(provided that this is a common and generally acceptable method).
For example, if we provide product delivery between 3-5 days at one
price, but you decide to have the Handbag product delivered within
24 hours at a higher price. We will only refund what you would have
paid for the cheaper delivery option.
• Refund will be processed to the original method of payment. Should
the purchase have been made using multiple methods, i.e.,
credit/debit card and gift card, refunds will always be processed to
the gift card first and the rest of the balance to the credit/debit card.
We will email you to let you know your refund has been processed
and that refunds can take up to 15 working days to process from
receipt by our Returns Department.
Please note that we can only accept returns of personalised products if the
item is faulty. Any refund out of the 3 Love Hearts policy will be at the
discretion of the 3 Love Hearts online team and will usually be given in
ONLINE Credit to the value of the Handbag’s current selling price.
