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7-Day Hassle-Free Returns At Silverwax Limited, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy for items purchased on our website. Please read the following guidelines to ensure a smooth return process: 1. Eligibility: Items must be unused, in their original packaging, and with all tags attached. Returns must be initiated within 7 days of the delivery date. 2. Easy Return Process: Log in to your Silverwax Limited account and go to the "Order History" section. Select the order containing the items you want to return and follow the simple instructions. 3. Return Shipping: Silverwax Limited does not provides prepaid return labels for eligible returns. Customers are responsible for return shipping costs. 4. Refund Process: Once we receive your return and inspect the items, we will process your refund within 5 business days.Refunds will be issued to the original payment method. 5. Exceptions: Some items, such as personalized or final sale products, may not be eligible for return. Please check the product description for details. 6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 72 hours of receiving your order for assistance. 7. Exchanges: We currently do not offer direct exchanges. Please follow the return process and place a new order for the desired item. 8. Contact Us: If you have any questions or need assistance, our customer service team is here to help. Thank you for shopping at Silverwax Limited! Your satisfaction is our priority.