Delivery Cost

UK Delivery is just £4.95 for UK orders, regardless of how much you order from Cornish Whispers.

Postage and packaging fees are automatically calculated based on the service selected and the weight of the products ordered for international orders. This charge will be added to the total which will be confirmed on screen before you finalise any payment.

Delivery Times

All orders will be sent out dreckly.

We at Cornish Whispers want you to be enjoying your new hand made items as soon as is possible although all good things take time, and the majority of our items are made to order, so please allow up to seven working days for delivery of our bespoke custom and personalised items. It is our aim to design, make and despatch every order within two working days of receipt, which is why most of our UK customers are pleased to receive their orders in less than a week. If you need any products by a specific date, please let us know that date when you place your order and we'll ensure you get your order in good time. Please call us on 08452 696 452 if you need clarification of a delivery date for your order.

Refund Policy & Returns

Non Personalised Items

We offer a no quibble 14 Day Money back guarantee. *

We hope that you love your products and never need to return any, but we totally understand that sometimes such occasions arise, and we are happy to accept returns for any reason.

If you have some things you would like to return, please simply fill in our returns form.

*Not applicable to personalised items, please see below.

We do not charge a re-stocking fee for returns or cancellations.

Refunds are given if any part of your order is unavailable. An exchange will be offered for faulty or damaged items & if a replacement is not available then a credit voucher or a refund will be issued.

If the goods are faulty or damaged on arrival, then a replacement sent to you free of charge, however if the goods are unsuitable or no longer required, you must cover the costs of returning the goods back to us and where a refund is required the original delivery charge will not be refunded.

It is the customers responsibility for the safe return of any item being sent back to us. Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received. Failure to do this will result in a reduction of any credit issued.

Replacement items will only be sent out after the return of the original item, unless otherwise agreed. Unreturned items will be charged to your original payment method.

We will not exchange or refund goods that are willfully / accidentally damaged, repaired or modified.
All returns, credit notes and refunds offered are down to our discretion.

It is advisable to obtain a free proof of postage from the post office when returning items to us.

Personalised Items

Please ensure the accuracy of your spellings of names and personalised messages entered into the website when ordering. Spellings will be reproduced exactly as entered into the website forms, and it is your responsibility to check this is correct when submitting your order to us. You can order a design proof on all of our personalised items, which will give you a further opportunity to check that spellings have been correctly entered on the order, and ensures that you will be entirely happy with the layout and design before it is made. Once a proof has been approved, or if a proof was not requested then changes can not be made to the design after the finished article has been made.

Bespoke tailor made and personalised items may not be returned, but for items damaged in transit, a replacement may be offered upon receipt of proof of the damage.